Sykes Enterprises Inc
3611 Rice Mine Rd Ne Ofc
Tuscaloosa, Alabama 35406-1525
USA
tel: +1 2057589553
http://www.sykes.com/
Description
Operations at Sykes Enterprises, Inc. revolve around the concept of "customer relationship management," or CRM. In practical terms, CRM translates into 41 Sykes technical support call centers worldwide. Sykes Enterprises offers its clients, mainly large hardware and software manufacturers or telecommunications firms, the opportunity to outsource customer support. The company's call centers operate as a transparent extension of the client company. For example, calls to a software firm's technical support line can be routed directly to a technically savvy telephone agent at one of Sykes Enterprises' call centers in small towns across the nation. Many of Sykes Enterprises' clients market their products globally, and in order to provide comprehensive services the company has opened multilingual call centers worldwide, in countries as diverse as Costa Rica, South Africa, Sweden, and the Philippines. The company's international operations also include a distribution and fulfillment service in Europe, encompassing such services as multilingual sales order processing, inventory storage, product delivery, and returns handling. Besides offering support to the buyers of a company's product, Sykes Enterprises' technical support centers also help the company's own employees utilize technology adeptly. In addition, Sykes Enterprises offers custom designing of software and general customer relationship management consulting. The company believes that maintaining solid customer relationships and building brand loyalty are key to helping clients survive in the competitive technology market. In an article written for CRMCommunity.com, Senior Vice-President Chuck Sykes emphasized that no automated system can replace a well-trained technician in responding to questions and ensuring customer satisfaction. Although such quality service can be expensive, Sykes Enterprises is able to keep costs under control through specialization and implementation of the best technology. Sykes wrote, "We offer efficiencies of scale and knowledge to cost effectively deliver fast, friendly effective service at every level of the enterprise."
Products
- Administrative Management and General Management Consulting Services
- Computer integrated systems design
- Computer related consulting services
- Computer Systems Design Services
- Custom Computer Programming Services
- Data processing and preparation
- Data Processing, Hosting, and Related Services
- Employment agencies
- Employment Placement Agencies
- Engineering Services
- Lessors of Other Real Estate Property
- Mobile home site operators
- Prepackaged software
- Software Publishers
- Telephone Answering Services
- Telephone services
Locations
- 777 N 4th St
Sterling, Colorado 80751-3244
USA
tel: +1 9705226638 - 400 N Ashley Dr Ste 2800
Tampa, Florida 33602-4327
USA
tel: +1 8132741000
- 101 Sykes Blvd
Chavies, Kentucky 41727-9100
USA
tel: +1 6064879901 - 101 Sykes Blvd
Morganfield, Kentucky 42437-6685
USA
tel: +1 2703892220 - 14515 N Outer 40 Ste 190
Chesterfield, Missouri 63017-5798
USA
tel: +1 3148784443 - 2425 Kildaire Farm Rd # 105
Cary, North Carolina 27518-8423
USA
tel: +1 9194810215 - 2700 8th St Nw
Minot, North Dakota 58703-0652
USA
tel: +1 7018372700 - 1701 Sykes Blvd
Ponca City, Oklahoma 74601-1184
USA
tel: +1 5807636300 - 151 Sykes Blvd
Milton Freewater, Oregon 97862-1284
USA
tel: +1 5419381500 - 1000 Sykes Blvd
Wise, Virginia 24293-4343
USA
tel: +1 2763761300
